Contact information

At NoteScents.pk, we’re committed to providing responsive and reliable customer support. You can reach us through the following channels:

📱 Customer Support (WhatsApp)

Primary Contact: +92 331 1428713

  • Available for order inquiries, complaints, and support
  • Fastest response channel

📧 Email Support

Email: support@notescents.pk

  • For detailed queries, complaints, or business inquiries
  • Response time: 24–48 working hours

🕒 Business Hours

  • Monday to Saturday: 11:00 AM – 8:00 PM
  • Sunday: Closed

👉 Messages received outside working hours will be responded to on the next business day.

📦 Order Support

For any order-related issue, please provide:

  • Your Order Number
  • Your Full Name
  • Issue details (with images/videos if required)

👉 Incomplete information = delayed response. Don’t expect priority if you send “bhai issue hai”.

⚠️ Important Support Guidelines

  • We do NOT handle support calls after business hours
  • Abusive or inappropriate behavior will result in blocked support access
  • Repeated spam or unnecessary messages may delay response

🚚 Delivery Support

For delivery-related queries:

  • Contact us first before reaching out to the courier
  • We coordinate directly with delivery partners

🤝 Business / Collaboration Inquiries

For partnerships or bulk orders:

📍 Business Location

  • Based in Gulshan-e-Iqbal, Karachi, Pakistan
  • Exact warehouse/office address is not publicly listed for security reasons